Shipping policy
Shipping Country:
This shipping policy is valid for customers in the United Kingdom, Greece, France, Ireland, and the United States.
Below you will find the average delivery time of all our packages:
- Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London). Orders received after this time will be processed the following business day.
- Order handling time: 1 to 2 business days, (Monday to Friday). After this time, the shipment is delivered to the carrier company and is ready for transit.
- Transit time: 7 to 8 business days, (Monday to Friday).
We use the following carriers parties:
-DHL
-UPS
-FedEx
-Royal Mail
-USPS
Shipping costs
Shipping is free within the United Kingdom, Ireland, Greece, France, and the United States. We cover the shipping costs for every order. All our products are delivered to your home completely free of charge. There is no minimum order quantity required.
Tracking your order
You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track you order page which you can use to track your package.
Please contact us via email at support@thomvale.com if you have any questions about your order and shipment. Our service team is happy to assist you.
Boutique Name: Thomvale
Address: 106 Silverking Ct, Bonaire, GA 31005, United States
E-mail: support@thomvale.com
Phone number: +447830725534
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day
