Cozy Knit Sweater | Soft Comfort

Discover the charm of the Cozy Knit Sweater | Soft Comfort!

30-Day Return and Refund Window:
You have 30 days from the moment you receive your order to request a refund or an exchange. After these 30 days have passed, we are unfortunately unable to process any refunds or exchanges. Refunds will be issued using the same payment method you originally used. To start a return or exchange, please contact us at support@thomvale.com.

Eligibility for Returns and Refunds:
To qualify for a refund or exchange, the product must be unused. Items that are no longer in their original condition, are damaged, or have missing parts not caused by our error cannot be refunded.

Return Shipping Costs:
Return shipping fees are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

We provide free shipping on all orders, without exceptions. Once your order is placed, it will be processed within 1–2 business days. After processing, delivery typically takes 7–8 business days. We do everything we can to ensure your package arrives as quickly as possible.

Every order is shipped with a track & trace number, allowing you to monitor its progress at any time. As soon as your order has been processed and shipped, you will receive an email containing your tracking details.